One dashboard across 3PL client warehouses

Each client account's fulfilment performance was reported differently, built from whatever extract that client's warehouse setup happened to produce, so comparing pick accuracy or cycle time across accounts meant manually rebuilding a spreadsheet every month. A client account quietly slipping below its service-level agreement often was not caught until the client raised it, because nobody had a standing view of performance by account.

We built a normalised reporting layer that pulls pick, pack and outbound event data from the warehouse management system across client accounts into one Supabase schema. Operations managers get a live dashboard of order cycle time, pick accuracy and dock utilisation by account, with a service-level agreement threshold marked on each chart so a slipping account is visible well before a client calls to ask about it.

Operations managers' daily account-performance reviews, the monthly service-level agreement reporting sent to clients, dock and labour scheduling across accounts sharing the same building, and new-account onboarding, where a client's performance now appears on the shared dashboard from its first week instead of after a separate reporting setup is built.